Stop what you are doing and book a trip right now! Tripadvisor performs checks on reviews. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). When do I need to fill out a credit card authorization form? Debit cards are strongly discouraged. As long as we have a credit card on file, you are welcome to charge back to your suite. However, you may smoke in designated smoking areas. 2023 Great Wolf Resorts, Inc. All rights reserved. There have been no reported cases of COVID-19 at Great Wolf Resorts. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. We went to GWL in March 2020 after covid began, but prior to lock down. Uno de los miembros en mi grupo tiene alergias. Are there any water park restrictions if I am pregnant? Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Will my suite be pre-assigned prior to my stay? Does the resort have on-site restaurants? Returning the towels to the waterpark area is very inconvenient. (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . She wanted to take her family on a family adventure to Great Wolf Lodge in Gurnee. Dont waste your money! It seemed a bit rougher on the bottom than other lazy rivers we've been in before. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. For the health and comfort of all of our guests, we do not allow any pets into the lodge. Who can use mobile check-in and how does it work? Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Accessible suites are labeled as such and marked by an accessible icon within the booking process. This is the version of our website addressed to speakers of English in the United States. Points can be redeemed when bookingthe room portion of a future stay. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. Towels in the water park are included but are subject to a fee if not returned. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . No bowling. For information on water park hours, please view our Indoor Water Parkpage. "We were, like, 'We need something with water.'". The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. Please do not use or loiter around the RV during your stay. These water park passes allow access to the water park through the day of your departure. Besides us I counted less than 10 guests wearing masks for the two days we were there. 2023 Advance Local Media LLC. Yes, there are long waits for the restaurants at peak times. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. Is there a need for sunscreen? Some properties may have special restrictions. Do children need to be supervised in the water park? "I was like, 'How many charges are you guys gonna charge me?'" Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. We do have a locker room with small lockers available for your use. Expiration is subject to change. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. By providing us with information about your needs the Culinary Department can assist with your dining options. These water park passes allow access to the water park through the day of your departure. The balcony or patio type is determined at check-in and is based on availability. Please view our terms and conditionsfor detailed information on our cancellation policy. Do I have to add children under the age of 2 to my reservation? Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. Visit greatwolf.com and log into your account to see Bonus Deals. Check-in time begins at 4 p.m. or as rooms become available. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. It can only be purchased at the time of booking. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. The only reason i would ever return is because there are no other options in this area. Members can see their points earned in their profile ongreatwolf.com. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. Let your imagination soar and design an experience you know they'll love. It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. We do not offer parent free day care or babysitting services. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. The resort will close on Sunday, March 15 at 2 p.m. We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. Does the lodge offer a commissionable rate for travel agents? You are subject to the best available rate on these new dates. Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). Have questions about our suites or need help planning your stay? Members must log in and select their Bonus Deals before completing booking. If you would prefer to make a reservation over the phone, please call 800.605.9653. While blasting Great Wolf Lodge online, Walker noticed a familiar pattern in other reviews: Todd writing the hotel "charges us twice. We had a standard room with 2 adults and 2 kids (17 &8). You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. To redeem points, members must book directly on greatwolf.com and be logged in to their account. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. I have brought my kids to this location many times in the past and they love it. Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. My daughter loved it.- Also - most of the guests were not wearing masks. Each floor has a designated vending machine and ice machine area. Checks cannot be used as a form of payment at the lodge, only for a deposit. Not sure what to bring? The resort's six-story hotel, 95,000-square-foot . Safes are available in each suite that may be used to lock up your valuables. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. Guests are permitted to bring their own life jackets. Carpets are old and dirty. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. 1 minute read. Did our kids have the best time ever? Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. The splash zone was good for the youngest. 20 min if your lucky. Some of the staff were wearing masks though - about 25%. The incidental hold is $100 per night. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. Most games are $1.20 just to play. Find answers to our most frequently asked questions below. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. For anyone who complains about the price, try a week at Disneyworld! Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. Points cannot be redeemed when booking by phone. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. There are lockers, showers, and changing areas available for your use in the water park. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. Trash, food and feces all over the ground. We would be happy to discuss allergen-free alternatives in advance. Cmo puedo avisar al resort? Since points can only be used on the room charges, any leftover points can be applied toward your next stay. Why not buy 3? Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?!