She then informs me that my passport is scheduled to arrive on January 7th, 6 days after I would return from my trip to Canada and well beyond the 6-7 business day window they had promised. Expedited Travel, LLC 2023. Will this application take quality passport photos? Offered $300 refund for $546 purchase that I never used. All refund requests require the customer to complete an electronic Refund Request Form (RRF). 0000003060 00000 n They told me I should get my money back from Expedited Travel. We use dedicated people and clever technology to safeguard our platform. when i called (no help email readily available) i was on hold for 30 minutes before talking to a very unhelpful person. HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w endstream endobj 43 0 obj <>stream Prepare your application, get a photo, and gather supporting documents. With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. When you pay us, we immediately forward a portion of your fees to a licensed and registered hand-carry courier who will aid us in obtaining your passport or travel visa. Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. Everyone has the same experience- Believe them. Submit a complaint and get your issue resolved. please do not waste your money on this service. 51.53(a). Expedited Travel, LLC 2023. While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. Go to your local passport office and get it in 24 hours. Reddit and its partners use cookies and similar technologies to provide you with a better experience. https://www.govworks.com/terms It's a scam. I used their service to expedite my passport. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." I did use them to my disadvantage and delay. Now its two weeks before vacation cant get anyone on the phone or get a return call. The firm, originally known as Public Data Systems, produced software to help government clients track contracts and purchasing functions. Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. Passport Suspension or Rejection. NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. Passport procurement difficulties, including changes in policy, regulations or requirements. Expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). HF0082VHC001 PRE-ORDER . You can do the same thing by going into a post office, and save money. I purchased this service in JUNE 2008. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We would love to chat. I went to the library the next day. 0000017751 00000 n What is the Passport Photo Creator? Do more with your data with our developer-friendly API. Start your expedited passport application now. We save you time and a trip to the passport office. many boxes. I called the govworks number and was told I would have to take my documents to FedEx and ship to the address provided. The best of them can also answer questions and make the process simpler. 1. 0000003420 00000 n I used GovWorks service to renew my passport *** they charged me $147.00 on 9/15/2021. Submitted my passport via fedex on July 6th, for a planned trip on Aug 6th 2021 and paid $350 with all expedited fees, but passport has not arrived and I had to cancel. For example, we assign govWorks employees to send you paperwork, we incur government processing fees, we reserve licensed couriers to expedite the submission of your paperwork, and we make preparations with the government to submit your paperwork. 0000057700 00000 n Boxes", you will have to go to the Post Office. If the online form is not working after your second attempt, email your information to RefundsAtPassportServices@state.gov. Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. Please see the multiple complaints on the Better Business Page. 0000001796 00000 n For more information, please see our Expedited Passport and Visa services have their hands occupied . 5. I am in a huge bind!!!!!!!!!!!!!!!!!! Thanks to fedex for putting their brand name there as well. Now offering 1 week service for all passport types. Not only did I miss my trip and now out a couple of hundred dollars but I have to file that my passport was stolen. You must enter your 9-digit application number here. I had to call and we chat to find out the packet was being mailed back to me. Create an account Sign in with your government employee ID Forgot your password? Most of the customers want refunds. Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. This is not user error, but a false redirection by their technology. FishingLicense.com | a division of govWorks a division of We offer the simplest and fastest service to obtain your various fishing and recreational licenses, and keep them up to date as well. The rep could not provide me with a tracking number. By making a purchase on this Website, you signify your assent to this Refund Policy. govWorks Inc. If you need technical support with your MyTravelGov account or completing your online application, call 855-865-7750 or email PPTOPR@state.gov on Mondays through Fridays 8:00 a.m. to 8:00 p.m. Eastern Time (excluding federal . What did they do to justify their high fees? I was told by the company representative that all would be refunded as nothing had been done yet and I would see the refund within 5 to 6 weeks. The phone number on the banner goes to Rushmy passport.com and they were unable to assist, and gave me a number to call govworks. Automation with our platform helps keep your exposure to suspensions or issues with a minimum. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. This will surely increase the credibility of your complaint. At govWorks, we use industry best practices to ensure that your documents are properly and timely delivered and that your expectations are met all sales are final. How it Works Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. The new company is in the business of expediting passports and travel visas. GovWorks, a Department of the Interior franchise fund, entered into four contracts on behalf of the Department of Defense (DOD). My trip was not until OCTOBER 2008. 3. Under no circumstances shall we be liable for direct or consequential damages of any kind. If you don't send this back Look this company up on better business bureau and you will find all you need to know. No responses to e-mails. She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. We can even schedule a FedEx pick-up. Hold times over 2 hours if you can talk to a real person. What can I use these photos for? But, the URL says, Govworks.com. They lost my passport. Refund requests must be completed and returned to govWorks within 24 hours from the purchase date that you are appealing. 0000010464 00000 n We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified . the form out you have to fax it to them. This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. The next day customer service said that they would 0000013508 00000 n I called them and was told they'd have their accounting manager contact me. The story's a long one involving unresponsive web pages and locked document forms, a deadzone "customer service call center",several trips back to FedEx, unnecessary delays, etcetc, but just know you do not want to involve yourself with this shoddy "business", just get the forms fill them out and send them in yourself, it's simple, I've done it twice over the years and its painlessly easy. Dont waste money. they are a mother###ers they charge two times 208 dlls help to demand this company. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. HPpuVr endstream endobj 26 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 53 0 R/P 14 0 R/Q 0/Rect[396.36 552.093 558.0 575.545]/Subtype/Widget/T(Phone Number)/Type/Annot>> endobj 27 0 obj <>/Subtype/Form>>stream There is no other application on the market to produce the #pictureperfectpassport. Anyone can write a Trustpilot review. govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. All Rights Reserved. They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. Missrepresentated and over-promised and under-delivered. Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. Send your request to: U.S. Department of State RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. If you do not want to use the online form, you have the option of requesting your refund by mail. Share your photos and videos with others to prove the truth of your words. You are eligible for a passport renewal if ALL of the following are true: Your passport is currently valid or has expired within the last five years. Box. govWorks and its brands were launched in January 2018. Our network of couriers nationwide can expedite your passport. DO IT YOURSELF AT A PASSPORT OFFICE! Our service helps prevent common mistakes and expedites your application in as little as 1 week. {16. 6. If you applied for expedited service at a passport acceptance facility or through the mail, your application may not arrive at a passport agency or center until 2 weeks after the day you apply. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimateThe submitted application was returned for photo size. It has soured my relationship with them as well. 0000017682 00000 n First, we commence work on your behalf immediately once your order is placed. 0000005605 00000 n 0000006287 00000 n All purchases on this website are expressly conditioned on your acceptance of this Refund Policy. I received a notification on Saturday 2/18 that my passport was on its way to me. We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. Information provided by various external sources. We cannot refund passport execution fees, nor refund missed travel. We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We save you time and a trip to the passport office.