Visit our returns portal - https://superdry.returns.international. Does BJs Accept EBT Card For In-store and Online Purchases? However, it can be hard to find all the information in just one place. We do not allow returns, exchanges or refunds on sale items. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. 6. Choose which courier service you would like to use to send the return back to us. SUPERDRY_12345678). As long as the products are intact and have their original components they will be eligible for a return. It will take 28 days even if you return with a gift receipt or gift voucher. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. These are the top 20 stores with the best return policies. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. Free shipping for many products! Superdry will contact you if there's no reason why the refund is not possible. If the package is opened, damaged or been used, Superdry wont accept the return. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . You can find your closest Superdry store by clicking here. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. Find the Chargeback Instantly product on DoNotPay. Superdry doesn't accept such products. 'Q4qW;^;do VwEv SUPERDRY_12345678'. It will help you with easy returns and exchanges. Well send you a link to a feedback form. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. 3. Items cannot be returned to a Superdry concession or franchise. 4. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. Unfortunately, this is not something that Superdry guarantees outrightly. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. We'll send a return slip to you. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Got it! Sit back and relax while we do the work. We are unable to make exchanges for online purchases. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". Proof of purchase required. They have another 14 days to return the goods once theyve told you. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Your email address will not be published. Save my name, email, and website in this browser for the next time I comment. Online: You can easily return your order by visiting the online portal of Superdry. In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. It will take only 2 minutes to fill in. Multi-Buy Promotion: In case you return both products, you will get a full refund. Ends 4 Days 08:18:51. Order Number *Required Field. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. You can ask the customer for proof that they bought an item from you. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. Enter your full order number, including any text, in the designated box (e.g. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). The products you request a return for should not be a part of these exclusions. Please ensure items are in their original condition. Reporting & Policies - Superdry. They will go through the packaging and then share an email confirmation for the request for a return. Refunds will be processed to the original payment card. Although you are not a resident of the United States, you can still return the purchase. Gift Vouchers only valid for purchases on www.superdry.co.za. Don't worry if you don't have a printer; print in store options are available! We also use cookies set by other sites to help us deliver content from their services. endobj Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. Proof of purchase required. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. You can find your local drop-off point by clicking the . Then you can choose a preferred carrier and return the product. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. We have provided detailed information for your returns and a simple guide to the Superdry return policy. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. Can I make Superdry postal returns for in-store purchases? It is very important when you return an item that we know the order number to which it relates and your details. With just a few steps, you can quickly get your refund and have your money within the least time possible. <> 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . DoNotPay guarantees aneasy way to get Superdry refunds. Simply use their online return portal to get started. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. No, you cannot return a vintage item back to the store. Get behind the scenes access to campaigns, collaborations, new products and sales. A customer is only eligible to return within 28 days of purchase. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. Ensure that you make a valid return request online and even in-store. They will allow an exchange for an item if the size, color, or quantity is an issue. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. As soon as it has been processed you will receive an email to confirm. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. What Is the Superdry Return Policy? Superdry: Authentic Premium Style \| Men's & Women's Clothing Jackets from 25. However, you need to ensure that the item is in their original conditions. Revenues at the retailer fell 15.8% over the . Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. You may also want to check out Levis & YesStyle return policy. 27 - 30 Mar Up to 55% off. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. 1. What proof can I carry for the purchase I made at Superdry? According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. Check when you have to offer refunds and accept returns. To help us improve GOV.UK, wed like to know more about your visit today. 2. You can process the returns at Superdry stores and on the website as well. Sales of this kind are known as distance selling. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. The vintage return policy applies to vintage items which are in stock. Returns UK. All returns must be accompanied by an invoice. Without these details we won't be able to take the action you require. Original Proof of Purchase must be presented for a Return or Exchange. . Fill out the necessary information and start your returns. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. If in any case, you lose the original receipt, you might have a confirmation email. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? endobj Items purchased using a gift receipt can only be exchanged, or a gift card issued. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. https://www.superdry.com/terms-and-conditions. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Free. Further, you will be asked about which product you wish to return. But, without knowing the process and exception cases how will you do it? At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. The refunds will take at least 10 days to process in your account. Our registered VAT number is GB974823775. Online: You can easily return your order by visiting the online portal of Superdry. After this, you should expect to get your refund within 5 business days. Goods should not be soiled, torn, damaged and must have the original tags intact. 7. They do not cost charge for the purchase you wish to return. RBcpO- % Claiming a Superdry refund is not as easy as it sounds. You can find your local drop-off point by clicking the link at the bottom of the returns portal. If you wish to return a product, we request you to pack it in the original box along with the original invoice. Only a few Superdry stores sell vintage products. Does Big Lots Take EBT Cards? DoNotPay offers more than helping you get a Superdry refund. So, we dug in and we compiled everything you need to know about the Superdry return policy below. These include cosmetics, fragrances, swimwear, and underwear. SUPERDRY_12345678). . You have accepted additional cookies. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> There are certain exclusions that you have to keep in mind. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. The 30-Day Return Policy is applicable to all products sold on Superdry.com. 1. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. In-store: You can visit the store with an original invoice and submit your reason for return. You have rejected additional cookies. The full list of steps to take can be found here. Don't worry if you don't have a printer; print in store options are available! The customer can still reject the item after its been repaired or replaced. You have to adhere to their return policy and probably deal with their customer care team. As soon as they complete the process, you will get an email. Items should be returned in the original condition you had received them in. As soon as you have the form complete, you should pack the . Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? <> endobj As it is usual, the Superdry return policy also mentions some of the products that cant be returned. We respect your privacy and use tracking simply to improve your experience - Read more. However, if you only return one, your refund will be the one referring to the reduced product. Refund will only be processed on the card used for the transaction. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. Return your item in good and original condition.