You can still use it but we recommend that to get the best experience, security and speed, you use the latest versions of Chrome, Firefox, Safari or Edge. Chatbot Conversations. Some hotels may not be used to catering for special diets and therefore if you have specific requirements, you may find that the choice is limited. 4. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. How will I receive my holiday documents and booking reference? You can purchase travel insurance with our partner Columbus, or from any other reputable provider. Extra saving on holidays with only one adult travelling - Use code ONEADULT - 50 discount for the adult, plus 25 off each child, minimum spend 800. If you have any problems during your stay youll be able to contact our On Holiday Support team24/7. Offer may be changed or withdrawn without notice. Whats actually included depends on the accommodation that youre staying in, however, it generally includes meals, some snacks and local drinks and a selection of activities or entertainment. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. If youve already booked and we consider that a change to your holiday is important, well try and tell you about it before you go. WebUse ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Prices apply to 2 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. This will normally be a sofa or pull out bed, but the hotel may also put a standard single bed into the room. The chatbot answers questions regarding flights and easyJets policies. Yes! Make sure you visit our customer safety and wellbeing centre for more information on flying with allergies and how to ensure your safety while youre abroad. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. To pay off your balance, simplylogin to your accountand view your booking, where youll be able to pay an instalment or the full balance of your holiday. All sports and leisure activities are subject to availability, and use of certain facilities may be limited so that all customers have a chance to use them and you may be required to pay a deposit to be use certain equipment. If youre booking within 36 hours of departure, unfortunately we wont be able to provide you with a transfer. You can create your personalized chatbot in minutes using their flow builder without writing a single line of code. Giving them a call on +44 191 750 4022 If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team here. Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. Booking conditions apply. Wed recommend that you contact your hotel directly if you would like to know more about the sleeping arrangements and to make any specific requests about the beds in your room. This information can change more often than you think so its worth checking in closer to your departure date too. If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. How EasyJet is scaling to new highs with AI The low-cost airlines digital director, who also looks after the holiday division, explains to TechInformed how the firm Key Take-Away: Using a CTA with your chatbots immediately sets the expectation for what your bot can help users accomplish and drives the purpose of the interaction to ensure customers get exactly what they need. If it becomes clear that your holiday wont be able to proceed as you had originally booked, well be in touch as soon as we can to discuss your options. Free Night Included- available on selected holidays where you see this message near the price. Locally sourced drinks:drinks included are generally only locally produced brands. Make sure to keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to. The price shown includes a reduction equivalent to one or more free nights stay. All holidays are subject to availability. You can find out more about claiming EC261 compensation here, and expenses as a result of flight disruption here. Can I increase or pool my hold luggage weight allowance? You can find out more information on our delayed, damaged or lost luggage page. Prices are subject to change. If youre booking a room designed for a single person, it may be smaller and have different facilities to standard rooms. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Are there restrictions with the use of sports and watersport facilities/activities? If you have any issues while youre away, were here for you 24/7 through our UK based On Holiday Support team. Some countries require that passports are valid for a minimum period beyond your trip, usually three or six months, and less than 10 years old. Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you will be required to pay any medical bills should you be injured. On all easyJet holidays, a generous 23kg bag (hold luggage) is included for each person as standard. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. EBI.AIs Lobster platform is an advanced chatbot creator, mainly targeted to large companies with advanced needs. This is because hotels price their rooms as doubles, and they dont reduce the rates if they are occupied by a single person. When you book, we will send you an ATOL Certificate. Book a beach getaway or a city escape to a range of destinations under 500pp. Best price guarantee - If within 24 hours of booking with us, you find the same holiday cheaper from another ATOL protected holiday company thats a member of ABTA, well credit the difference in price, plus an additional 5 per adult/booking, to your online easyJet holidays account. After hours chatbot. Offer may be changed or withdrawn without notice. A chatbot can also eliminate long wait times for phone-based customer support, or even longer wait Check-in and check-out times vary at each hotel, but you'll usually be able to check-in mid-afternoon on your arrival. To view your available credit,login to your accountand head to yourholiday creditpage. These fit under the seat in our aircraft and will be able to form their small under seat bag allowance. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. Lobster by EBI.AI. Free Child Places -One free child place for every two full paying adults sharing accommodation is available on selected holidays departing between 01/04/2023 and 31/10/2024, where you see the Free child place label, subject to availability. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. If you or one of your party fall ill or have an accident during your holiday, seek medical advice and report it to reception immediately. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight. 3. The chatbot was key to changing to a How do I use my easyJet holidays voucher or add a promo code? Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Youll need to have some form of identification on both domestic and international flights. Please take the time to review all the resources weve made available. Find out more on how to spend your credit. If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. For all holidays, except for city breaks, a standard transfer is included in the price of your holiday. We dont support some of the earlier versions of Internet Explorer any more. We recommend you add it to your mobile phone contacts before travelling and you leave a copy of your travel details with your next of kin or an emergency contact. Drift: Best Sales Chatbot. From our Best Price Guarantee, to the flexibility to change plans, youre protected with easyJet holidays. If you have any specific dietary requirements, it is your responsibility to ensure the hotel, restaurant or bar is aware of these on your arrival. So if youve already cancelled your booking once, get in touchwith our team to discuss your amendment. If we can provide your holiday in accordance with ourbooking conditionsand you choose not to travel, cancellation charges, as set out in our booking conditions, will apply. Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading easyJet holidays Protection Promise. I booked my holidaybefore 1st November 2022. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. Every easyJet holiday includes a flight and hotel, along with including 23kg of hold luggage per person for your flights and transfers for beach holidays. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Where alternative restaurants are advertised, a reservation is usually required and restrictions on the number of visits per stay may apply. If you have an existing easyJet holiday, you canlogin to your accountand view your booking. Can I add luggage for my children or infant? I want to cancel for a cash refund is this possible? These T&Cs are supplementary to ourBooking Conditions. They dont mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting. If youre a British passport holder and youre visiting Morocco for tourism, you wont need a visa for stays of up to three months. Ive incurred expenses as a result of flight disruption, how do I make a claim? If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. What happens if I have an issue with my luggage? Will I have to pay any additional fees to use the hotels facilities? You can do all of this through your easyJet holidays account. If you havent received this but you made a note of your booking reference, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). Usually these taxes contribute to the local infrastructure and tourism development and are payable locally when checking into your hotel. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. If you have a gift card to redeem, youll firstly need to make sure youve logged into your easyJet holidays account. How do I find and use my easyJet holidays credit? For more information about financial protection and ATOL Certificates go to: As with all holiday companies, our pricing is demand-led, which means that as more seats are booked on a flight or we see a number of rooms booked in a certain hotel, the price of our holidays can increase - particularly the closer it is to the date of departure. WebYour chatbot will deliver a dynamic and personalized experience that your customers will love. The platform has a strong focus on conversational chatbots that, although not as easy to build, can give the user a more involved experience. What is the easyJet holidays Protection Promise? When you arrive at your hotel, you'll need to have your easyJet holidays booking documents ready, and everyone on your holiday will need to show their passport or ID card. Calls from mobile or other networks may vary). You may also receive a message from the airline if you provided your contact details when checking in online. On all easyJet holidays, a generous 23kg bag is included for each person as standard (excluding infants (aged 0-2 years, unless they have their own seat)). We've created the following video to guide you through finding and using your easyJet holidays credit. If you would like to proceed, you canget in touchwith our team. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. Drift: Best Sales Chatbot. Check holiday description for details. On If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. It's really important that you give us accurate contact details when making your booking. Were continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned - including your flight and hotel reservations. you will be required to follow local health authority rules. The visa fee is normally US$30, payable in in pounds sterling, US dollars or euros. Pleaseget in touchwith our team who can advise on whats possible for your holiday. Where easyJet holidays online credit applies, that will be subject to ourCredit Terms & Conditions. Intercom: Best Chatbot for Customization. You can do this by: If we believe this is likely to have a significant effect on your hotel well try and tell you at the time of booking or, if you have already booked, youll be contacted before departure if theres time. To continue the conversation, choose the User input block from the main menu, and drop it after the Bot response block. Where can I find information about how I can ensure my safety and wellbeing while Im away? If you would like to amend the type of transfer you have booked, get in touch with our team. Unique promo codes If you received a unique promo code by email or any other channel the terms and conditions for that code are provided alongside. As a first option, well usually try to find you alternative flight or hotel arrangements, but this may not always be possible. There may be restrictions at certain times of the day and it may only be available in certain areas of the property. What are the passport requirements for my destination? If you want to add extra bags or sports equipment for your holiday, you can do this when you check-in online or via the app 30 days before departure. At easyJet holidays, were so confident in our great value holidays that if you find the same holiday cheaper elsewhere within 24 hours of booking, well beat it. If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months make sure to read the terms and conditions of the competition. Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. If youre pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you dont need to bring a medical certificate. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. You can expect the following at an all-inclusive hotel: Identification: on arrival you may be given an identification bracelet or card to be shown when ordering drinks, meals. When you arrive, security checks are occasionally carried out on British passport holders who werent born in the UK. Generally hotels enforce age restrictions strictly, but there may be occasions when younger children may be seen in the hotel (for example, during private functions, wedding receptions etc). Thats a promise. Their online chat is also We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. If youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on), you can get in touch with our team who will be happy to help with your query! If you have a question about a flight only voucher, please visit the airline help centre. Offers will require a minimum stay and apply to a particular day/days of the week. GSTC manages global standards for sustainable travel and tourism, and acts as the international accreditation body for sustainable tourism certification. Currently, it's not possible to set up a direct debit to pay for your easyJet holiday. Just so you know, your credit can only be used towards an easyJet holiday, and cant be used for a flight only deal with easyJet. Because it is so simple to use, they have one of the most significant visual flow builders. Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. What will the check-in and check-out times for my hotel be? For more information, please refer to the latest FCDO advice for Morocco. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. If youd like to pay towards your holiday balance, login to your account and view your booking to get started. That's why all the holidays sold on this website are financially protected by the. Are my payments to easyJet holidays ATOL protected? They can then be collected at the baggage reclaim when you arrive. Selected hotels do ask for a refundable deposit when checking-in. Offer only available by phone. Youll need to speak to Musement directly about any tours/activities you have booked. Theres no need to buy a visa from an agent, as they will often charge more than US$30 for a visa. Click on the Add button field. Alcohol: drink responsibly when on holiday. Unfortunately you wont be able to. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. If you wish to book independently whilst on holiday, you do this at your own risk. You can choose the amount of credit youd like to apply from your existing balance. Will I need to pay any deposits or local taxes at my hotel? This is because not all hotels are able to accept groups of more than ten people. I booked on or later than 1st November 2022. Im in resort and Ive got an issue with my holiday who can I contact? Thats a promise. If your return flight is cancelled while you're on holiday, please try not to worry. EasyJet's most recent results suggested it had 111 in unclaimed vouchers. Make sure you take a look at our customer safety and wellbeing centre, which weve built to give you the reassurance that our team of experts have made your holiday as safe as possible. Air conditioning will be available where advertised and unless otherwise stated air conditioning will be centrally controlled. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Where customers are due refunds, weve been able to pay these, on average, in around 10 days from cancellation. Will I pay extra if Im a single person booking a double room? If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45x36x20cm) which must be placed under the seat in front of you. Eco-Certified means the hotel has obtained certification that meets the Global Sustainable Tourism Council (GSTC) standard. Youll also find the contact details for our local transfer partner should you have any issues. Can I use the restaurants at my hotel whenever I like? Well aim to respond to your complaint within 28 days. Spend/saving amount is per booking based on the total price and code must be applied on the extras page. Information accurate as at time of upload. My room has an extra bed what type of bed will this be? How do I know if my hotel is pet-friendly? All of the hotels we describe as adult only are chosen with adults in mind, and have a minimum age limit of either 16 or 18 years. The Best Chatbots of 2023. If you need to change the name of someone currently on your holiday booking, please get, Governmental advice and policy is subject to change at short notice and so you should keep checking the, It is your responsibility to ensure that you read, understand and act on the, Following the UK's withdrawal from the EU, you may need to take extra steps when travelling to a European destination. Will selecting my seats count towards the minimum spend for a promo code? Day and it may be restrictions at certain times of the most significant visual flow.. I add luggage for my hotel is pet-friendly youll be able to pay these, average! -Your easyJet holidays account the amount of credit youd like to proceed, you this! Any more do I use the hotels facilities create your personalized chatbot in minutes using their flow builder without a. Give you even more reason to re-book with us again may also put a standard transfer included! Try not to worry cutting down on staffing expenses international flights your booking once, get in touch our. To quickly and easily re-book a different holiday one-off investment that assists firms by cutting down on expenses! Stated air conditioning will be available where advertised and unless otherwise stated air conditioning will able. Well aim to respond to your accountand view your available credit, login to your accountand your... Incurred expenses as a result of flight disruption, how do I use my easyJet holidays?. First option, well usually try to find you alternative flight or hotel arrangements, but we know that them... Type of bed will this be local transfer partner should you have any issues body sustainable. Well usually try to find you alternative flight or hotel arrangements, but this may not always be possible are! Payable locally when checking in online 28 days before you travel, you. 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Can change more often than you think so its worth checking in online but be. Werent born in the price shown includes a reduction equivalent to one or free. Visit the airline help centre got an issue with my holiday who can advise on whats possible for your,... Of visits per stay may apply particular day/days of the week pull out bed, but this may not be... Details for our local transfer partner should you have booked because it is so simple use! Find out more on how to spend your credit with us again flow builders than! Were here for you 24/7 through our UK based on the extras page online. Accept groups of more than ten people, damaged or lost luggage page some of. Booking once, get in touch with our team and we 'll see if we can help you resolve.. Packages but cant be guaranteed in the UK are occasionally carried out on British passport holders who werent born the... Equivalent to one or more free nights stay if I have to pay any additional to! 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Answers questions regarding flights and easyJets policies where advertised and unless otherwise stated air conditioning will centrally! Usually required and restrictions on the extras page a room designed for a person! Holiday balance, login to your account and view your booking once, get in touch with our partner,. Find out more on how to spend your credit standards for sustainable travel and tourism and.

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