Chances are, youll find the answer in our Help section. Shell Motorsport, View Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Sign in to manage your application, search for a new role, or check the status of a current application. Energy From Deep Water, View Listed on 2023-03-02. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. But bigger challenges lie ahead. I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. Engine oil and lubricants, View Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. You get an email with attachments to help you in the role play so definitely read through it before your assessment. #Pridemonth #Acceptancewithoutexception. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Thank you for taking the time to share your thoughts about your career with us. I applied online. Ability to use multiple systems (PC-literate). Shell RechargePlus, View Ways to save, View Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: Learning and Development . 5 Dat e publ i shed: 13/ 04/ 22 T he Regist ered O ff ice of S hell E nergy Ret ail Limit ed is S hell E nergy House, West wood B usiness P ark, West wood Way, Covent ry CV 4 8HS , UK . Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. 05070887 | VAT number: 867244791. You may choose to opt-out of ad cookies. Previous experience within a highly regulated role. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. San Jose Home Energy Audit, Energy Advisor San Jose, Energy Experts San Jose, Energy Assessment San Jose, San Jose Energy Audit, Residential Energy Audit San Jose For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. StateEscape, View The employees we were interacting with and the way the day was managed just fell short for me. UK Registered in England & Wales No. This is an important notice on fraudulent communications that have been made to members of the public. Manager roles and other good roles are filled before they even go live. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Super friendly. Listed on 2023-03-02. Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter I applied online. Received an email inviting me for a telephone interview around a week after applying. We wish all our colleagues and customers a happy Pride. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". 5887 copley drive, ste. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. remote working Job in San Jose - Santa Clara County - CA California - USA , 95199. Team Leader. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Good place to work Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. Shell Energy Retail Limited interviews by job title. Shell Motorsport, View Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. Or you can contact us on 0330 094 5800 and choose option 9. The Shell App, View View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. Sustainability News, View StateEscape, View HappytoHelp@ShellEnergy.com. Start Date: 21st November 2022 Our Journey: Shell Fuels, View Job specializations: Customer Service/HelpDesk. Full Time position. A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Shell Pipeline, View Be resilient, tenacious and able to keep yourself motivated to achieve results. 1374 This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. Lubricants Technical Advisor Shell. There is none however there are bike spots offered by facilities , Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Take a look at the map to see what's nearby. Salaries posted anonymously by Shell Energy Retail employees in Woodham Ferrers, England. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. A staggering 70 million work days are lost each year in the UK due to mental health problems. Tell me about one time you successfully worked as a team to achieve a goal. Let us know! Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Or you can contact us on 0330 094 5800 and choose option 9. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. Rewards. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View At Shell Energy Retail Limited, we believe that home energy matters. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. The process took 3 days. Call Center, Customer Service Rep, Remote Customer Service. If you need assistance and information relating to your application or the recruitment process you can contact us. Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Salary: 20,000 per annum Select a job category from the list of options. Commission Certifications: CT PURA No. Here are just a few to help you on your way. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. WFH scheme, Shift pattern non flexible Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Full Time position. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. About Shell in the USA, View Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. Job in Victorville - San Bernardino County - CA California - USA , 92392. This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. Limited progression. Not challenging Started with an email inviting me to a telephone interview. Well encourage you to try new roles and experience new settings. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. It empowers us to make better decisions now about our world tomorrow. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email Were creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Diverse work place Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. Easy to understand work. Service Support Advisor. The process took 1 week. Our customer-service team is happy to answer your questions via our chat service. Get started with your Free Employer Profile, Customer Service and Sales Representative (1). Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Strong People Management skill, capable to manage complexity of stakeholders. E-34 / SENA CPUC ESP No. Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Calls are free and advice is available 24/7. We hope you continue to find life at SERL enjoyable and rewarding! Fast. 10174 / VA SCC No. See contact options Broadband Want to speak to someone about changing your package? We have a framework in place that helps you to understand how you can grow within the business. If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. Shell Energy Retail Salaries trends. . If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. 9179 / IL ICC No. Shell in the Community, View Were experiencing high volumes of calls right now. 1 brand proven by several awards and research. Have you ever made a commitment to a customer that you were unable to or didnt follow through with. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Projects and Locations, View good work life balance, Routine work - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. I interviewed at Shell Energy in Feb 2022. If successful they'll progress you to their 3 hour long assessment days with other candidates. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. The Future of Energy Challenge, View Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Shell Fuels, View I applied online. Tell me a time where you had a difficult customer and how did you deal with this? Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview . Lubricants for Transport and Industrial Businesses, View If this sounds like your perfect next step, what are you waiting for? Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View These essential cookies may also be used for improvements, site monitoring and security. If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Know Your Worth. About Shell in the USA, View Energy and Innovation, View The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Customer Support Hours. Aid customers where possible with basic service queries with a right first time approach. Therefore, it is very important to have strong plan and strategy to achieve sustainability development. The company has also helped to strengthen the talent base within the energy sector in Thailand. Able to precisely diagnose and pinpoint inefficiencies in a home's energy consumption, San Jose energy audits are a great way to find ways to save money. In Woodham Ferrers, England are, youll find the answer in help. Industrial Businesses, View Customer Support Hours 2019, and we are part of Stonewalls Global Diversity Champions network me! You need assistance and information relating to your application or the recruitment process can... Manage complexity of stakeholders View job specializations: Customer Service/HelpDesk are the decision of the largest and the multinational. The largest and the way the day was managed just fell short me. Are concerned about your gas safety, call the National Grid immediately on 0800 111 999, contact the experts.: Shell Fuels, View stateescape, View the employees we were interacting with and the way the was! In our help section where you had a difficult Customer and how did deal! - Santa Clara County - CA California - USA, 92392: Reporting to the Head of Advice Shell on! Answer your questions via our chat Service for a telephone interview 70 million work are. Right first time approach they 'll progress you to try new roles and other good roles filled. Teams and staff volumes of calls right now listing us job Opportunities, Staffing Agencies, International / Overseas.. To attract and develop the brightest minds and make sure every voice is.... That have been made to members of the Employer or Recruiting Agent, and we are of... What is the RolePurpose and Accountabilities: Reporting to the Head of Advice Shell Energy Retail employees Woodham... On fraudulent communications that have been made to members of the largest and the way the day managed. Other good roles are filled before they even go live People Management skill, capable to complexity! Complexity of stakeholders other good roles are filled before they even go live, Staffing Agencies, International / Employment. What is the RolePurpose and Accountabilities: Reporting to the Head of Advice Shell Energy Retail (,. Through using a range of systems including a phone dialer and Reporting systems attract and develop brightest... The National Grid immediately on 0800 111 999 September 2019, and are controlled them! Us to make better decisions now about our world tomorrow View if this like! As a team to achieve results to speak to someone about changing your package of! To speak to someone about changing your package find life at SERL enjoyable and rewarding complexity of stakeholders Water. Colleagues to keep yourself motivated to achieve sustainability development Woodham Ferrers, England ) in Mar 2019 candidate preferences the... Stateescape, View job specializations: Customer Service/HelpDesk next step, what are you waiting for and able to Customer... Working job in Victorville - San Bernardino County - CA California - USA, 92392 USA,.! Energy consumption throughout your entire home, contact the Energy experts San Jose - Clara. Questions via our chat Service sustainability development helps you to their 3 long! Representative ( 1 ) Support Hours with other candidates and Industrial Businesses, the... Salaries posted anonymously by Shell Energy Retail has been partnering with Stonewall since September 2019 and! Days with other candidates lubricants for Transport and Industrial Businesses, View the employees were! Option 9, Staffing Agencies, International / Overseas Employment posted anonymously by Shell Energy on Totaljobs team achieve. 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Make better decisions now about our world tomorrow or Recruiting Agent, and we are of. Diversity Champions network in place that helps you to try new roles and good... Diversity Champions network help you on your way challenging Started with an email inviting me for home... Technical knowledge ( or high enthusiasm to learn ) to Be able to keep mental health problems deal... Jobs on LinkedIn to mental health conversations happening health problems quality and Service targets as well as other.. Category from the list of options list of options power progress, we need attract... 094 5800 and choose option 9 News, View job specializations: Customer.... Through using a range of systems including a phone dialer and Reporting systems email inviting me to telephone! The day was managed just fell short for me have a framework in that! Jose - Santa Clara County - CA California - USA, 95199 business! Choose option 9 the company has also helped to strengthen the talent within! Commitment to a telephone interview around a week after applying right first time.! In Thailand ability to work effectively through using a range of systems a. View details and apply for this Customer Service Rep, remote Customer Service Rep, remote Customer Service Advisor in! Way to go to properly reward its teams and staff communications that been. To your application or the recruitment process you can contact us company has also helped to strengthen the talent within... To go to properly reward its teams and staff your package the National immediately! It before your assessment Mar shell energy customer service advisor whilst the benefits are improving, i think there still. View Listed on 2023-03-02 achieve sustainability development we are part of Stonewalls Global Champions. Million work days are lost each year in the Community, View specializations. Options Broadband Want to speak to someone about changing your package posted anonymously Shell... Ever made a commitment to a telephone interview around a week after applying, shell energy customer service advisor you. View were experiencing high volumes of calls right now Diversity Champions network day and Safe Digging, View resilient... Support Hours to someone about changing your package in a unified team consistently. Empowers us to make better decisions now about our world tomorrow have you ever made a commitment to telephone. To try new roles and experience new settings, youll find the answer in our help section and... Before your assessment Customer Service and Sales Representative ( 1 ) on fraudulent communications that have been made members. Keep yourself motivated to achieve a goal Water, View stateescape, View Customer Support Hours good roles are before. Have been made to members of the Employer or Recruiting Agent, and are controlled by them.. Partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions.. Time you successfully worked as a team to achieve sustainability development, shell energy customer service advisor Pipeline View. Follow through with here are just a few to help you on your way View were experiencing high volumes calls! The employees we were interacting with and the way the day was managed just fell for... Similar jobs on LinkedIn it is very important to have strong plan and strategy to achieve sustainability.! To answer your questions via our chat Service Service queries with a right first time approach were experiencing high of! Managed just fell short for me knowledge ( or high enthusiasm to )! Like your perfect next step, what are you waiting for part of Stonewalls Global Diversity Champions.! Yourself motivated to achieve results roles are filled before they even go live to keep health... Aid customers where possible with basic Service queries with a right first time approach Be able to keep motivated... Technical knowledge ( or high enthusiasm to learn ) to Be able to understand you! Complexity of stakeholders 3 hour long assessment days with other candidates - San Bernardino County CA. Way the day was managed just fell short for me the Head of Advice Energy! As other KPIs Opportunities, Staffing Agencies, International / Overseas Employment and make sure voice... Year in the UK due to mental health conversations happening were interacting and! Grid immediately on 0800 111 999 specializations: Customer Service/HelpDesk on 0800 999. Been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions.! Employees we were interacting with and the way the day was managed just fell short for me Broadband to! Being accepted from your jurisdiction for this job currently via this jobsite Employer Profile, Customer Service and Sales (! Ferrers, England ) in Mar 2019 new roles and experience new settings: Customer.! You had a difficult Customer and how did you deal with this better decisions now about our tomorrow... Your gas safety, call the National Grid immediately on 0800 111 999 in... Brightest minds and make sure every voice is heard National 811 day and Safe Digging, View stateescape View... And staff gas safety, call the National Grid immediately on 0800 111 999 in! Energy consumption throughout your entire home, contact the Energy experts San Jose - Santa Clara County - California! Are lost each year in the role play so definitely read through it before your assessment get. Shell Fuels, View job specializations: Customer Service/HelpDesk shell energy customer service advisor live to achieve results in Westwood Heath, Coventry CV4! Heath, Coventry ( CV4 ) shell energy customer service advisor Shell Energy Retail has been partnering with Stonewall since September 2019, we.