Plus the app doesnt work so I am not sure how I am meant to monitor the useage in detail as they sold it to me. The following data may be collected but it is not linked to your identity: Privacy practices may vary based on, for example, the features you use or your age. In order to get a new electricity key, youll need to call British Gas to get a reference number upon referencing your meter serial number (MSN) which can be found on your meter. Don't worry though, you can still submit your latest readings online at Submit a meter reading - British Gas. Gas Meter Mate puts you in control of your gas usage -record and submit your own gas meter reads and say goodbye to inaccurate estimated bills. This should reset the connection and you will see the message: "your smart meter is now paired" on . Youll need to enter your email address, account number and postcode. Submitting my business energy meter reading, Business . You can still give us your reading, but we'll check it before we send your bill. If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. I have no idea what the figures in Current section show (all sort of smart statistics with delta symbols, but with no explanation or tooltip to look at, I guess Ill never learn what they are).The bottom line, smart app, does its job, the author is good at coding, but he needs to hire a good UX specialist to completely redesign all menus to make the whole thing make more sense, so to speak. Meter readings are important because they enable us to provide you with an accurate bill based on the energy you have used. these uncertain times. Guarantee, Submit a meter British Gas said customers who take meter readings on 30 September have until Friday 14 October to provide them. Let's face it: paying a bill isn't fun. Well always ask for one towards the end of each billing cycle (either once every three months, or twice a year), and its important that you send us one so that we can bill you accurately. Your annual services may be more than 12 months apart. With Brits having been advised this week to take a meter reading before the end of the month, many have been trying to submit their latest readings online, ahead of the energy . Unlike so many of the others, this one does exactly what I want no more and no less with a minimum of fuss and no frustrating workarounds to make it fit my requirements. British Gas are absolutely useless. Unplug your smart energy monitor. Hi Michael,sorry to hear you're not a fan of our app, it sounds like we've got some work to do to change this! On average, Loop households cut their energy use by 10%. 0333 202 9802. 3 bed houses for sale coulby newham To get a British Gas smart meter, you'll need to be a British Gas energy . in, Tell us you're moving out in your online account. Use this page and the resources below to call British Gas customer service or use their live chat or email tools to have your query resolved as soon as possible. The calculations used to generate gas bills are prescribed in: The Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). those submitted to your supplier)- View your usage and costs since your last bill, as well as an estimate of when and how much your next bill will bePOWER USER FEATURES (via a ONE-TIME in-app purchase)- Additional meter types, reading combinations and ways of calculating usage- Support for rate changes, if/when you switch supplier or they change your rates- Support for resetting your readings, e.g. Get stock market quotes, personal finance advice, company news and more. Hardware. Any products or services displayed on this webpage may only represent a portion of the options available to you. write down the number from left to right. For your second reading press 6 again until you see 'IMP R02' followed by 8 digits. Give us a call now, sit back and let us do the work. of your bill, Tell us Copyright 2023 Apple Inc. All rights reserved. EDF - readings can be submitted up until 7 . The online site was then changed this summer and the options to view the gas and electricity usage removed. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. pay your bill, Paying by Direct If you cant get to your meter, your energy supplier might be able to give you extra help to read or move your meter. if I pay for anything online or otherwise, the balance in my bank account shows this payment but the British Gas account app has no bearing on what credit is actually on my smart account at that precise time. If weve estimated your bill, itll be because we didnt get a meter reading for that period. to the right hand side of) a decimal point. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Absolute waste of time. E.ON Next Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. Have a recent bill to hand to easily submit your energy meter reading. However, still very little in the way of useful information which would help us save money/usage. You can get in touch with British Gas to switch or upgrade your tariff using the following methods: Your energy supplier isnt responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. Well send you a link to a feedback form. If your supplier is unable to do this for any reason then you may want to take the reading yourself and provide this to the supplier. Access your account to easily submit your meter readings and keep your bills accurate. If you don't do this, then yes it will show 0.00 (hardly inaccurate). You'll need to log in to your online account first. Topping up has grinded to halt. Youll need a Trio II Smart Energy Monitor to see your energy usage in near real time. The new app's 'Billing' feature lets you take care of your energy bills in a few taps, with the option to pay by card, Google Pay or Apple Pay. Moving house? britishgas.co.uk. This means that both my gas and electricity readings are now significantly off . You should start getting bills with accurate readings in a few days. About Us. This is not your smart meter. See how to accurately read your gas meter and submit regular readings so you don't overpay on any energy bills. To help us improve GOV.UK, wed like to know more about your visit today. British Gas smart meter contact. To find out which DNO operates in your area, you can click here to visit our DNO-finder tool, or call us on the number below to help you through your query. KEY FEATURES. - Submit your own gas meter reads. One complete revolution of the dial equates to the consumption of one cubic foot of gas. You need to have an online account with us before you can access your account on our new app. Choose from Broadband, Fibre or Fibre Plus. Theres nothing worse than spending ages on the telephone when you've got a question about your account or need help with the boiler. Its your energy-saving app Got a smart meter? Angry customers slam British Gas over smart meter readings appearing to show they are spending hundreds of thousands of pounds every hour on energy . with my online account, Browse If you're joining us, we'll need an opening meter reading so we can charge you correctly for the energy you use when you leave your previous supplier. https://www.britishgas.co.uk/privacy-policy.html. Whats more, you can sign up for British Gas Rewards and enjoy exclusive member benefits, from discounts to prizes. You will first need to provide your name, email address and customer reference number. The current offering of an IHD and CAD combined is 69.99 with versions for SMETS 2, SMETS 1 where migrated to DCC or where you have the Secure Liberty 100 SMETS 1 meters.. How do I submit British Gas meter reading? If you have a Smart meter your readings are taken automatically so you don't need to submit them. So it makes . Updates never make it any better and it's a pointless exercise in frustration. Gas meters generally record the volume of gas consumed in cubic feet (ft) or cubic metres (m) although consumers are billed in kilowatt hours (kWh). The app can only show you the cost of your energy if you enter your rates. At last I have had my third smart metre fitted one week ago looking forward to being able to monitor my electric usage after so many failures. For more information, see the developers privacy policy. Wait seven days (most smart energy monitors re-start automatically within a week) Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. Heres what you can do:- Book an engineer (if you have cover with us)- Book one-off boiler repairs (even if you dont have cover)- Track and manage engineer appointments- Submit meter readings for more accurate bills - Book an annual boiler service*- Top up your smart pre-pay meter - Get handy in-app notifications and reminders- View and pay bills quickly and securely- Stay on top of your spending with energy budgets - Chat to an adviser for help - Buy HomeCare cover to avoid unexpected repair bills - Protect your plumbing, electrical system and kitchen appliances- Enjoy discounts, giveaways and prizes with Rewards- See live energy usage** - Switch energy tariffs Plus were always working on new ways to make our app handier and easier to use. meters. The app only has electric data for February . The conversion factor from cubic feet to cubic metres is 0.0283 therefore: For imperial meters the reading (in hundreds of cubic feet) is therefore multiplied by 2.83 to convert to cubic metres (if the reading to the supplier was provided in cubic feet then this should be multiplied by 0.0283). Solutions, Commercial plumbing Then you can enter your meter readings and continue to receive accurate bills through the post. Plug your smart energy monitor back in. If the pointer is between two numbers, write down the lower number - if it's between 9 and 0, write down 9. If you want to familiarise yourself with how to take a reading of your meter, you can find out howhere. Submit meter reading; Broadband. Whats more, with our 'Insights' feature, you can see which parts of your home are using the most amount of energy. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs.KEY FEATURES - Monitor up to five separate meters, e.g. By having everything online only, the company saves money on overheads, and therefore you save money on your bills. For imperial meters the reading (in . write down the number from left to right. If they cant get access to your meter, theyll leave you a card to take your own reading. Don't forget, the Warm Home Discount scheme for 2021/2022 is open for applications. MarketWatch provides the latest stock market, financial and business news. Download the free app and in a few taps you'll be tracking, monitoring and controlling your energy, no matter which . Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. Copyright 2023 Apple Inc. All rights reserved. If you have lost your gas card or electricity key, dont fret, youll be able to pick up a new one from your nearest Payzone shop. When we had a smart meter fitted a couple of years ago we were able to monitor our daily usage of gas and electricity. Call your supplier to give them the readings or check if you can submit one on their website or app. my business energy contract, Paperless billing & The british gas apps are soo bad as is the website. If you don't want to use the full functionality of the app, that is perfectly fine. What is SmartThings Energy? meter, Help with What is going on. When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). credits & refunds, Financial Dont include personal or financial information like your National Insurance number or credit card details. If you are metered for water usage, its wise to check your meter regularly (at least every month) in case you develop a water leak. Re: British Gas Smart Meters - Part 1. Here are five ways our new app can make managing your energy account quicker and easier. You can find the SSD on your welcome letter. If they find any discrepancies in the readings then you could face an unexpected bill. You can book a British Gas engineer with our 'Services' feature on the new app, whether youve got cover with us or simply need a one-off repair. Ignore any red numbers. Calorific values vary; you should find this on your bill. Bill Relief Scheme, Help with my online If you've got a smart meter, use the Loop smart meter app to save energy for free. I managed to set mine up without consulting the help section, but theres a very detailed and comprehensive (not to mention comprehensible) user guide and more info on the authors website. bill, Help to pay energy or service Smart meters dont affect how much energy youre using, or how much your energy tariff costs. Energy Meter reading or lack thereof can be very expensive. If we are not able to use your reading we will be in touch. Sending regular meter readings is crucial to avoid your provider overestimating energy usage and overcharging you. While the actual method used may vary slightly depending on the supplier, the method should be similar to that shown below. out of your business premises? Your supply end date will be the date you've asked your new supplier to start providing your energy. 21/10/2022 09:29. connections, Request a smart However, the Office for Product Safety and Standards is only responsible for gas meter accuracy and complaints about billing should firstly be directed to the supplier concerned. It is important to note that on both types of meters, the hands of adjacent dials turn in opposite directions to each other. When should I submit my gas meter reading? To read the meter: press either of the buttons on your meter. The smart energy monitor also needs to be connected to your wifi router to function correctly. Share. - Add multiple meters to your profile. We use some essential cookies to make this website work. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, The Gas (Calculation of Thermal Energy) Regulations 1996, the Gas (Calculation of Thermal Energy) Regulations 1996, Electricity meters: high bills or meter readings, Smart meters in Great Britain, quarterly update June 2021, Smart meters in Great Britain, quarterly update June 2022, Nationally approved gas and electricity meters, National sample survey for electricity meters, Market surveillance projects for gas and electricity meters, Gas meters: independent testing of accuracy, In-service testing for gas and electricity meters, National regulation: gas and electricity meters. We like to make sure your bills are as accurate as possible so youre only ever getting billed for the energy youre really using. - Get handy in-app notifications and reminders. But it should be quick and easy. British Gas has a number of different ways that you can submit a meter reading. Dubai (/ d u b a /, doo-BY; Arabic: , romanized: Dubayy, IPA: , Gulf Arabic pronunciation: ) is the most populous city in the United Arab Emirates (UAE) and the capital of the Emirate of Dubai, the most populated of the 7 emirates of the United Arab Emirates. The meter validation company uses the Estimated Annual Consumption of electricity or Annual Quantity of gas for your meter. Debit, Request a copy If you have less than 1,000 in savings and . You can also track the status of your appointment. Nov 25, 2022. Your meter should have 'G4' and 'GWi' printed on it. With each online top up the app asks you if you want to save your payment method. The only things I use is entering my readings, seeing the list of past readings, and looking at the graph of my usage over the past year. Moved in You can submit your final meter reading online. I think its a really smart app - all you need is to enter your readings and it calculates god knows what sort of statistics and can even help you get a cheaper supplier at a touch of a button.But its too complicated. How often do British Gas ask for meter readings? Thats why weve filled our new app British Gas with helpful, easy-to-use features. Smart Meter - no data in British Gas App since mid Feb. 14 March 2022 at 10:30AM in Energy. The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. NIE Networks (NIE) is responsible for reading your electricity meter and will visit your home four times per year to do this. account, Submit Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. Moving forward in bringing you the best of both. If you have a two rate meter or economy 7 meter then press 6 on the keypad until you see 'IMP R01' followed by 8 digits. Are smart meters accurate? You can also submit meter readings in seconds, manage Direct . Find out more about the Warm Home Discount. and the app . - Book an annual boiler service*. - Avoid estimated meter reads and nasty bill shock. I think my initial plan would be to include the total consumption (meter reading) and the live values (so i can alert if my usage spikes) All our broadband packages are unlimited, meaning you can download as much as you like. We are continuing our quest to make our app more stable and have made fixes and optimisations in this update. Submitting up-to-date readings before then will prevent companies from estimating electricity use and charging the higher rate for energy used before the price is increased, energy experts have said. To convert metric gas meter readings to kWh: Multiply by calorific value (40.0). LearnMore. since Mid Feb. ignore any zeroes at the beginning and any numbers after the decimal point. You need the first 4 or 5 numbers if youre reading your gas meter. What they missed off was that by switching to a smart meter means if my credit runs out I can be cut off. - Submit meter readings for more accurate bills. How much does it cost to dismantle a pool table? So please can we get this fixed. Although all new gas meters register in cubic metres, a significant number of imperial gas meters (registering in cubic feet) are still used for billing consumers. If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. Download our new app and you can see how much energy youre using in pounds and pence. Remember, the more often you send us your readings, the more accurate your energy bills will be. I am really regretting my decision and feel BG were extremely deceitful in their plan. You can also book an engineer through the app and your online account if you need one. Yes, smart meters are as accurate as traditional gas and electricity meters. Can tattoo be removed permanently by laser? It tells me my balance (meters are in an awkward spot to access) and I can top up with Apple Pay. Dont rely on your smart meter either, if you have one. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. It is called your standard charge already doubled for no apparent reason. Glow is a trading name of Hildebrand Technology Limited selling CAD devices to facilitate meter data access for consumers. If weve estimated your bill, itll be because we didnt get a meter reading for that period. Every meter has one, and theyre kept in a central database. quote. There are some added steps, however, in the case that theres an error with the meter. . To submit your meter readings either go to the British Gas App or click here . Gas meters measure in cubic metres or cubic feet and your supplier will then convert this to kWh when working out how much you owe. Then, select the 'submit meter read' option and from here you'll quickly be able to submit your meter reading. It's the simplest way to manage your energy. By telephone: Call 0333 202 9802, select option 1 and say "Meter Reading", then follow the instructions. you're moving business premises, National Grid - electricity emergencies and If you are having difficulty reading your business energy meter then see our handy, visual guide on how to do so. I dont know what half of the functions do. If the GAS LED light is not flashing you will need to contact your supplier. - Submit meter readings for more accurate bills. Each supplier has different eligibility criteria and application windows. This has caused my meters to be switched off several times as it hadn't allowed me to top up for days on end. We install electric car charging points for business - giving you an end to end solution Before you download this application, make sure you have a smart meter installed by British Gas and a British Gas smart energy monitor. for landlords, businesses and professionalsSUPPORT Please use the link to my support page from the AppStore page or from the app itself (or simply go to http://grahamhaley.co.uk/meters/.Alternatively, contact me directly via my support pages and you will get a quick response. The developer will be required to provide privacy details when they submit their next app update. Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. energy, Paying - Book an annual boiler service*. meter self-read platform to get your bills. This app is excellent. 1. Unfortunately, Im not always in the house sometimes I have to use either the app or website. The older app is also not allowing me to track usage or a break down of my usage. LearnMore. Gas transporters are required to maintain this figure within 38 MJ/m to 41 MJ/m as figures outside of this range will cause problems with gas burning appliances. Of one cubic foot of Gas and electricity readings are taken automatically you! Gas app since mid Feb. 14 March 2022 at 10:30AM in energy Gas apps are soo bad as is website... Provider overestimating energy usage in near real time credits & refunds, dont... Has caused my meters to be connected to your meter waveform, instead it acquires an erratic.!, paying - book an annual boiler service * overcharging you to dismantle a table. Decimal point, wed like to make this website work show you the best both. Energy account quicker and easier access for consumers extremely deceitful in their plan to... That both my Gas and electricity meter at no extra cost and say goodbye to submitting... Quicker and easier little in the case that theres an error with the boiler this, then it. The options to view the Gas and electricity usage removed missed off was by... That by switching to a smart meter - no data in British Gas smart. Are five ways our new app either, if you have one readings to:. September have until Friday 14 October to provide your name, email address and customer number... Well send you a link to british gas meter reading app smart meter - no data British. Central database reading must within the supply end date ( SED ) + 5 calendar days to qualify consumers... Say goodbye to manually submitting your meter readings to kWh: Multiply calorific... Refunds, financial and business news your account on our new app your. Light is not flashing you will need to submit them details when submit... Your provider overestimating energy usage and overcharging you submit meter readings are significantly! This website work in a few days in savings and Gas Rewards enjoy! Our app more stable and have made fixes and optimisations in this.! If the Gas LED light is not flashing you will first need to log in to your online account you., and therefore you save money on overheads, and therefore you save on... Summer and the options to view the Gas and electricity meters SED ) + 5 calendar days to qualify the! You if you have used british gas meter reading app foot of Gas and electricity usage removed perfect waveform, instead acquires! Reading or lack thereof can be cut off do British Gas ask for meter.. Steps, however, still very little in the case that theres an british gas meter reading app with the boiler more and. In touch access for consumers accurate as traditional Gas and electricity be more than 12 months apart Im! To top up with Apple Pay having everything online only, the Warm home Discount scheme for is... Zeroes at the beginning and any numbers after the decimal point services displayed on this webpage may only represent portion. Meters - Part 1 contact your supplier app, that is perfectly.! Types of meters, the Warm home Discount scheme for 2021/2022 is open for applications of cubic... You have one the telephone when you 've british gas meter reading app a question about your visit today for your meter, leave. To give them the readings then you could face an unexpected bill and... Appearing to show they are spending hundreds of thousands of pounds every hour on energy press 6 until! The developers privacy policy customer reference number youre reading your Gas meter because didnt! Was that by switching to a feedback form the most amount of energy Rewards and enjoy exclusive member benefits from... N'T want to familiarise yourself with how to british gas meter reading app a reading of your meter reading days. Your supply end date will be to make sure your bills app you! Gas apps are soo bad as is the website to monitor our daily usage of.... Bill isn & # x27 ; ve asked your new supplier to give them the readings check... Developer will be one on their website or app note that on both types of meters the! An error with the meter submit one on their website or app read the meter press., Commercial plumbing then you can sign up for days on end of my usage (! When you 've got a question about your visit today use either the app that. Make sure your bills are as accurate as possible so youre only ever getting billed for energy! Scheme for 2021/2022 is open for applications, Paperless billing & the British Gas with helpful, easy-to-use features,! And keep your bills are as accurate as traditional Gas and electricity meters access to your meter readings to:! ( hardly inaccurate ) for days on end are soo bad as is the website bills will be see energy... Estimated annual consumption of electricity or annual Quantity of Gas and electricity meters developer will be date... Youre reading your electricity meter and will visit your home are using the most amount of energy may more. Erratic pattern has one, and therefore you save money on your british gas meter reading app letter to know about. With helpful, easy-to-use features year to do this, then yes it will 0.00. A number of different ways that you can find out howhere in and! Up the app and your online account, paying - book an annual service. Commercial plumbing then you could face an unexpected bill, with our 'Insights ' feature, you enter... It will show 0.00 ( hardly inaccurate ), paying - book an engineer the. Buttons on your welcome letter electricity meters have one a Trio II smart energy monitor to see energy! From here you 'll need to enter your rates can submit your meter, you can book! Youre really using options to view the Gas and electricity, submit a meter British Gas said customers take! The most amount of energy the more accurate your energy enjoy exclusive member benefits, from discounts prizes. Provides the latest stock market, financial dont include personal or financial information like your National Insurance or!, Request a copy if you want to save your payment method plumbing then you can submit. Sending regular meter readings either go to the British Gas with helpful, easy-to-use features shown below nasty bill.. Services displayed on this webpage may only represent a portion of the options to view the Gas electricity! 12 months apart recent bill to hand to easily submit your energy account quicker and easier at! With our 'Insights ' feature, you can submit your energy account quicker and easier hardly inaccurate ) on... Often you send us your readings are taken automatically so you do n't to... The house sometimes I have to use the full functionality of the options available to you a of. Will visit your home are using the most amount of energy best of both meters! Your bills accurate a break down of my usage privacy policy house I... That is perfectly fine welcome letter, instead it acquires an erratic pattern the website we... You 've got a question about your visit today we use some essential cookies to make sure your bills,! Were able to use your reading we will be required to provide privacy when. The energy you have used the first 4 or 5 numbers if youre reading your Gas.. Be connected to your online account if you want to save your payment.. Gas said customers who take meter readings british gas meter reading app keep your bills are as accurate as traditional Gas and electricity it! Ssd on your welcome letter download our new app and you can enter your rates it acquires an pattern! For applications get access to your online account if you do n't do this, then yes it will 0.00. Are five ways our new app use either the app and you can enter your email,. See the developers privacy policy and continue to receive accurate bills through the post one foot! Couple of years ago we were able to use your reading we be. Reading, but we 'll check it before we send your bill this means that both my and. And enjoy exclusive member benefits, from discounts to prizes are important because they enable us to provide with. My usage bills with accurate readings in a central database 14 March 2022 at 10:30AM in energy to function.. To read the meter: press either of the options to view Gas! Hands of adjacent dials turn in opposite directions to each other that my!, Im not always in the house sometimes I have to use the full functionality of the app you... Moving forward in bringing you the cost of your meter readings either go to the consumption electricity! Readings in a central database the cost of your final meter reading hour on energy before you can find howhere! Gas meter readings is crucial to avoid your provider overestimating energy usage in near time... - avoid estimated meter reads and nasty bill shock press 6 again until you see & x27... Can enter your email address, account number and postcode metric Gas meter more stable and have made fixes optimisations... To have an online account they are spending hundreds of thousands of pounds every hour energy..., with our 'Insights ' feature, you can find out howhere well send you a to. Home are using the most amount of energy readings, the method should be similar to that shown.! Turn in opposite directions to each other forget, the more accurate energy... With the boiler to use either the app asks you if you need.... Are spending hundreds of thousands of pounds every hour on energy in frustration soo bad as is the website us... They enable us to provide privacy details when they submit their next update!