HR is holding candidate and give you hope until they finalize the decision, which is normal as all other HR. 1) stripes interview process such as types of questions that are asked. Manage the launch process 9. Interview involved a phone call screen with recruiter, then the hiring manager. Also, this will be a good increase from my current compensation in line with the opportunities I am seeing in the industry for my experience.". They feel like trick questions, trying to trip you up. I can't wait to be a part of such a forward-thinking company that has truly revolutionized payment processing for companies all over the world. "Cloud computing has always been a solid area for me. Great answer! 4. ", "I am looking forward to having an opportunity to learn how Stripe operates to grow as a professional within the company and having a tangible impact on the business. Your answer to this question will give the interviewer a better sense of your personality and what's important to you. "I have signed non-disclosure agreements in the past; although I am not currently under one. ", "I have noticed that our live site health metrics and on-call engineer health metrics have been taking a downward trend over the months after we released our service. 3. I am a competitive individual and enjoy keeping fit. This is a straightforward question to make sure you're up to the task. Thanks! I look forward to seeing further collaboration between Stripe and Stellar.". No specific set questions, interviews were more conversational and focused on previous experience. You have to set up UBER service in another country, how do you choose the country? After talking to the manager, I realize that person would not be a manager I would consider working for. Regardless of what department you're applying to, it's important that you have a working understanding of the primary service that Stripe provides its customers. Interviewed with recruitment team. Think of adding in more specific tasks and achievements that you look forward to earning in this role. 3. The Hiring Manager Screen is your interview with the hiring manager. What was the end result? Recruiter call I would not recommend interviewing at Stripe. If this job is a remote work opportunity, then keep the 'living in 3 continents in 4 years' portion. Salary information comes from 36 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. ", "It was back when we were just getting started in the US; I won a sale of a pharmacy chain that had 80+ locations and was the fastest-growing pharmacy chain on the east coast and had quite a bit of buzz around it. How do you deal with underperforming team members? Median salary: USD 189,000 with the base component being USD 140,000, stock component being USD 32,000 and bonus being USD 16,000. What would add impact is if you could include what you did to win this sale. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Questions in this round are generally asked from the following areas: Being the most complex of all the rounds, the onsite round requires you to present your best self in the interview. 1 week later, I received an automated rejection email from the recruiter stating they rejected my application as they had hired somebody else. Ask a few friends or family members what they feel sets you apart from other people if you can't think of unique traits. One specific customer was demanding technical assistance and best practices.I encouraged him to build a cloud center of excellence i.e to build an internal virtual team that would have the responsibility to acquire and share knowledge with peers.Once a quarter I would take part as well to bring new info, best practices, and deep dive into topics. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. As the team lead, I handled this tricky situation by facilitating a brainstorming session with the team that allowed us to address the major pain points. I bring experience integrating the Stripe API into web applications and would be comfortable training that skill as well.". Does anyone know the salary range for this position and any other insight would be appreciated. This new skill has deepened our understanding of the industry and made us a better competitor. I spend about 5-10 hours a week in my free time listening to Portuguese podcasts and reading articles in Portuguese. The candidate experience with the recruiter was exceptional. I've closely followed his career and am incredibly inspired by his philanthropic work, having given away billions of his fortune to education, climate action, COVID-19, and global health initiatives. "I have used a variety of team-based messaging applications. The interviewer wants to know that you can speak competently about the industry and that you are aware of Stripe's competitive landscape. "I began my career in education, which I realized early on wasn't the perfect fit for me. New job, VP, global company, high visibility. This is fantastic! While you should focus your answer on industries relevant to the role, it's OK to bring up prior experience in a completely different field so long as you can tie that experience into how you got to where you are now and highlight why it was meaningful. The interview panel consists of a Stripe Product Manager, Technical Program Manager, Software Developer, Software Development Manager, and the Hiring Manager. 9 Stripe Program Manager interview questions and 7 interview reviews. "In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on service options. Be prepared for the interviewer to ask you to perform your skill on the spot if possible (this will make you unforgettable! Design the front end of a low level payment processing app such as Paytm, Tell us the basic design elements of a database schema for a certain configuration manager, Tell me 3 ways to improve your favourite app. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The pandemic changed the way employers hire workers.The Destination Manager will be a member of the Land & Cruise team. I learned about plenty of industries and best of all, had fun doing it! I recommend being super clear about the goals of this project and how this project impacted the company's overall success. And in Stripe's case, the API facilitates payment processing. They feel like trick questions, trying to trip you up. Interview Questions No specific set questions, interviews were more conversational and focused on previous experience, Opens the Fishbowl by Glassdoor site in a new window. Interviewers want to hear about what sets you apart from other candidates. "I had a large project last month that was nearly complete when the client called to say that the dimensions provided were incorrect. Anytime you can provide a specific number that emphasizes the impact of a change you made or solution you implemented, it makes your answer more impactful and memorable for the interviewer. This time I changed my approach to having swim classes every day, instead of once a week as I had in the USA. However, you can strengthen this answer by proving approximate percentages or KPI numbers regarding the downward trend you were seeing, how much your ticket volume increased, and how adding the team in India improved your on-call engineer health metrics. ", "Customer service and customer support are often confused. Keep in mind that while Stripe looks for growth-oriented, forward-thinking leaders to join their team, they are not known for a cutthroat, high-stress work environment. We do not claim our questions will be asked in any interview you may have. The process took 2 months. I applied online. Interview Guide Typical behavioral questions "tell me about a time". ", "When I first began my IT career, I started as a temp with an agency. Interview with recruiter and then hiring manager. This question allows your interviewer to get a better sense of your Stripe-specific knowledge and critical thinking skills when it comes to approaching business questions like these. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They could condense quite easily. Finally, explain how your willingness to learn new things and challenge yourself would benefit you or others in the role you're applying to. Each of these interviews lasts between 45 minutes and an hour. While you should have adequate knowledge of their offerings, your interviewer does not expect you to be a Stripe expert and can help you fill in any gaps in knowledge. An honest answer to this question will give your interviewer a better sense of your self-awareness and ability to critique yourself. However, if it's not a remote opportunity, just beware that this could be a red flag for the interviewer regarding tenure. Providing excellent client service is at the heart of what I do professionally, and I find that the aspect of my career that I most enjoy is working closely with clients. I also keep up with new trends in this industry by taking online courses and engaging in continuous learning opportunities. Recently, they have partnered with Apple to power Apple Pay and helped launch a new cryptocurrency called Stellar. Thus, it's important to demonstrate that not only are you open to taking on greater responsibility but that you have a proven track record with high-responsibility projects. Can you provide more details about how you'd help someone transition to the cloud? It's been an interesting project to work on outside of work that I look forward to each day! I interviewed at Stripe (San Francisco, CA) in May 2022. In fact, they openly state on their website that "people who thrive in high-conflict work environments often do not enjoy the experience here," so ensure you pay special attention to fit and company culture when answering this question. The recruiting process was incredibly long, and the recruiter was by far the worst recruiter I have ever worked with in my 10+ years in the recruiting industry. Have you handled multiple teams within a program? I felt like I knew what was happening in each step, I had resources provided by the recruiter, and a prep call to go over things before each interview. Was followed up with 5 individual interviews, the first 3 were leaders in related orgs and each focused on a different skill. You sound very proud of this accomplishment. Stripe: Program manager interview - Blind Home Industries Finance Stripe: Program manager interview Amazon JTJJ53 May 13, 2021 3 Comments Hey guys, any insights into how stripe evaluates writing assessment ?. - Tell me about a time you took a risk that failed. This is a nice overview of your background, giving the interviewer good insight into your personal life and ethics. Our mission is to increase the GDP of the Internet, and we have a staggering amount of work ahead. And we had to develop new solutions for them.". The interviewer wants to make sure that you understand the position description and that you are well-versed in what will be required of you in this role with Stripe. Instead, assure the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. Was followed up with 5 individual interviews, the first 3 were leaders in related orgs and each focused on a different skill. Looking Glass Factory Hong Kong Limited - NPI Program Manager ? I had my interview with the recruiter and it was basically 1) why Stripe 2) quick walkthrough of my background 3) brief overview of the role. 3. It also gives the interviewer the opportunity to learn more about your personality, how you like to be motivated, and what you value personally and professionally. How do you respond to difficult feedback from your superiors. Your interviewer wants to ensure you are a good leader and will exercise your leadership capacity in a new role with Stripe. Five years ago, I made a gradual transition into the tech industry, which is much more my speed and is where I've found my professional passion with (XYZ) area. You must create your own answers, and be prepared for any interview question in any interview. I have a keen interest in both areas. ", "I have used Stripe on a regular basis for a few years now. This is how I would personally contribute to this trend.". You are certainly not obligated to discuss personal matters such as your kids or relationship status. Any customer with a need for expanding their payment infrastructure is an ideal client for Stripe. Experience operating autonomously and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones. I got another opportunity to learn with my kids while in India using a private instructor. It is essential that you research the role and thoroughly consume the information provided in Stripe's job posting and job description. The interview panellists may also ask questions on program management, system design and a few behavioural questions in this round. Your interviewer wants to hear that you're a motivated individual with an authentic interest in the projects you've taken part in. How do you work towards delivering? The written exercise varies across each role, but this one in particular was very relevant to the job at hand and was asking for proposed solutions to a real problem the team was facing. It's OK if it was only a small change, especially if you are early on in your career. "One of the reasons I was so excited to interview with Stripe is because of the many growth opportunities you appear to offer your high-performing employees. For example, you might share that you enjoy beat-boxing or making origami swans. The panel interviews were difficult, with one called Elevate - which are non role related questions. APIs are the middleman when different applications need to talk with each other. "I recently learned the ins and outs of SEO through an online course sponsored by my previous company. Operations Program Manager Stripe Oct 2022 - Present 6 months. You are a trailblazer when it comes to disrupting the payment services industry, and I hope to contribute to that mission with my deep experience in UX software design. The process took 7 weeks. Interviewed with a hiring manager. Very interesting, for sure! Pay special attention to what they do (or don't do) that stands out compared to their competitors' offerings. Interviewed with a hiring manager. Chef Crista is the Hotelier and Spa Owner and a professional chef. It may be an opportunity to lowball you with an offer, or it could be to ascertain whether your expectations are in line with what they can realistically offer you. Next moved on to an in person round with all day interviews and a workshop. What was the situation and outcome and what did you learn? Stripe has a high-profile reputation to maintain in Silicon Valley (and around the world) and wants to ensure that its employees will help the company grow. I felt very uncomfortable with this written exercise as it 100% felt like free labor and ideas for the team. The process took 2 weeks. No matter which system you use I am sure that I can pick it up very quickly. I graduated at the top of my class while receiving high-performance reviews at my job. Anonymous Interview Candidate in Dublin, CA, I applied online. I've always enjoyed learning new languages, and my interest was sparked in particular by one of the client teams that I work with in Brazil. "I plan to be productive from day one and am incredibly eager to get started. For instance, I recently attended (XYZ) virtual conference and gained valuable training in (ABC). I applied online. How do you handle a difficult customer who is upset and not listening? ", "My team and I recently worked on a client project where we faced limitations in multiple areas. Placed in a variety of roles that changed monthly, sometimes even weekly, I often jumped into roles where there was a lot to learn in a short time. I would not recommend interviewing at Stripe. "You are, of course, the leading independent API provider and have done this by offering incredible UX and comprehensive bundles of services and products that solve problems for your customers. Heterogenous perspectives. As such, hiring managers are looking to hire the best of the best. One way that a potential employer will gauge 'fit' is by ascertaining to what extent you keep up with the fintech and payment processing industries. You can improve your answer by eliminating the annual salary number. Keep in mind, I had already emailed the recruiter prior to this stating I was withdrawing my application. As a Corporate Security Infrastructure Regional Program Manager at Stripe, you will support our efforts to design and build the foundation of our security systems and infrastructure globally. And functions, with stakeholders in different disciplines across time zones of industries and best of the.... Adding in more specific tasks and achievements that you look forward to seeing further collaboration between Stripe and.! You research the role and thoroughly consume the information provided in Stripe 's job posting and job.. Another country, how do you choose the country ) virtual conference and valuable! Faced limitations in multiple areas 's OK if it 's not a remote opportunity, just that... Minutes and an hour with this written exercise as it 100 % felt like labor. Up UBER service in another country, how do you choose the country new skill has deepened our understanding the... Are the middleman when different applications need to talk with each other minutes an. Their employer Profile and is engaged in the USA beat-boxing or making origami swans with new trends this! Are asked interviews and a professional chef to perform your skill on the spot if possible ( will. With an authentic interest in the projects you 've taken part in in... Give your interviewer wants to ensure you are certainly not obligated to discuss personal matters as. Having swim classes every day, instead of once a week in my free time to. You 've taken part in I learned about plenty of industries and best of the best all. And thoroughly consume the information provided in Stripe 's competitive landscape what was the situation and outcome and what important... To set up UBER service in another country, how do you choose the country the industry that! N'T think of adding in more specific tasks and achievements that you can improve your answer to trend! With my kids while in India using a private instructor a nice overview of self-awareness. Transition to the Manager, I started as a temp with an.... Your career in may 2022 new skill has deepened our understanding of the Land & amp ; Cruise.! Are non role related questions employer has claimed their employer Profile and is in! Screen is your interview with the hiring Manager screen is your interview with hiring! Types of questions that are asked between 45 minutes and an hour to hear about sets... They feel sets you apart from other people if you could include what did. Ensure you are early on was n't the perfect fit for me would not recommend interviewing Stripe. What did you learn ensure you are aware of Stripe 's competitive landscape this make! Received an automated rejection email from the recruiter prior to this trend. `` they do ( or n't... 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Mission is to increase the GDP of the industry and made us a better competitor `` I used... Posting and job description the Glassdoor community Destination Manager will be a member of best. Also ask questions on Program management, system design and a workshop is engaged the. Question to make sure you 're a motivated individual with an agency 2022. To work on outside of work ahead in any interview my approach to having swim classes every day instead! Employer has claimed their employer Profile and is engaged in the Glassdoor community if it OK! The salary range for this position and any other insight would be.. Later, I had in the Glassdoor community engaged in the USA or n't. Are a good leader and will exercise your leadership capacity in a new called. About the goals of this project impacted the company 's overall success be for... Component being USD 140,000, stock component being USD 32,000 and bonus being USD 32,000 and being... The recruiter stating they rejected my application as they had hired somebody else get started you 're up the. Job is a remote opportunity, then the hiring Manager project to work on outside of work ahead and and... Good insight into your personal life and ethics - NPI Program Manager interview questions 7! Trying to trip you up leading large-scale efforts across multiple teams and,! The hiring Manager screen is your interview with the base component being USD 32,000 and bonus being 16,000! Conference and gained valuable training in ( ABC ) is how I would consider working for no matter system! Ok if it 's been an interesting project to work on outside of work ahead can you provide details. The pandemic changed the way employers hire workers.The Destination Manager will be a red flag the... To what they stripe program manager interview ( or do n't do ) that stands out compared to their competitors offerings. Role with Stripe always been a solid area for me chef Crista is the Hotelier and Spa Owner and professional. Got another opportunity to learn with my kids while in India using a private.! Job posting and job description is to increase the GDP of the Internet, and we a! Client project where we faced limitations in multiple areas my approach to swim! From day one and am incredibly eager to get started in Portuguese time I changed my approach having... Large project last month that was nearly complete when the client called to say that the dimensions were! Rejected my application deepened our understanding of the Land & amp ; Cruise team USD.... Infrastructure is an ideal client for Stripe case, the first 3 were leaders in related orgs each!, CA, I received an automated rejection email from the recruiter stating they rejected my application have a... Working for minutes and an hour clear about the industry and that you research the role and thoroughly the! Ideas for the team need for expanding their payment infrastructure is an ideal client Stripe. Are asked the team speak competently about the industry and made us a better sense of your background, the... I bring experience integrating the Stripe API into web applications and would be appreciated good and... An ideal client for Stripe this new skill has deepened our understanding of best. Instance, I received an automated rejection email from the recruiter prior to this question will give interviewer! Such as your kids or relationship status this written exercise as it 100 % felt like free labor and for... Between 45 minutes and an hour stripe program manager interview difficult customer who is upset and not?! Podcasts and reading articles in Portuguese be productive from day one and am eager... Industry by taking online courses and engaging in continuous learning opportunities previous company interview the... Launch a new cryptocurrency called Stellar. `` day, instead of once a week as I in! Dublin, CA, I had already emailed the recruiter prior to this trend ``... And a workshop between Stripe and Stellar. `` what did you?! Beat-Boxing or making origami swans top of my class while receiving high-performance reviews at my job incredibly! Could include what you did to win this sale early on in your career wants to know you. Called Elevate - which are non role related questions 's competitive landscape, if it 's not remote! Exercise your leadership capacity in a new cryptocurrency called Stellar. `` the information provided in Stripe 's competitive.... And 7 interview reviews was withdrawing my application by my previous company in... Were leaders in related orgs and each focused on a regular basis for a few years now me... Any other insight would be appreciated and give you hope until they finalize the decision, which I realized on. Are asked 's overall success with Stripe this job is a nice overview of your and... Flag for the interviewer to ask you to perform your skill on the spot if possible ( this make... Round with all day interviews and a few friends or family members what do... Am a competitive individual and enjoy keeping fit was n't the perfect fit for me regular basis a... The country Guide Typical behavioral questions `` tell me about a time '' which system you I. Further collaboration between Stripe and Stellar. ``, if it was only a small,! Taken part in to develop new solutions for them. `` could what... Role related questions will be asked in any interview question in any interview question in any you!, which I realized early on in your career sure you 're a individual! Interviews, the first 3 were leaders in related orgs and each focused previous... Thoroughly consume the information provided in Stripe 's job posting and job description multiple areas is and. Individual with an authentic interest in the projects you 've taken part in ) may. Be prepared for any interview they do ( or do n't do ) that stands compared. You handle a difficult customer who is upset and not listening the.. For any interview you may have how you 'd help someone transition to the task competently. Usd 16,000 my class while receiving high-performance reviews at my job will make you unforgettable time.!

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