Girl who answered laughs. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. We are so grateful they took the extra time to look for the bear. Cabana rentals very pricey during summer upwards of $400+ at water park. If everyone needs to be in a raft on the lazy river, have it stated as well. Not many actual games. One of the coloda beverages is $35. Same with checkout. We couldve just said nothing at breakfast and walked out after eating. Over and over this was witnessed. The spa is 4-star worthy. . We did complain and recieved apologies from the staff. There are employees just moving around at snail pace. The quality of prizes is elevated!!! mildew? Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. The rooms are fine. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. The Kids area is a joke. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. One of the coloda beverages is $35. Good luck on towels, toilet paper, and toiletries so pack your own. My first impression of arriving in the lobby was that I wanted to look at everything. Hotel is clean, rooms are clean. Never saw anyone sanitizing these. Clearly the guest are unloading as quickly as possible. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. The spa is 4-star worthy. Outdoor pool area is nice though I thought more activities would be conducted such as games or other events. When one thinks of themed family friendly resorts what comes to mind? Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 Overall: Lots to do as a family! We did not get there until about 10:30PM and my first thought was wow this place is nice. But you don't actually need any sort of pass to enjoy Tom Foolery. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. We tried the mexican food called cinco ninos. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. If you want some sort of paper trail or invoice, you must ask for it. Its 70* out today so idk what the truth was. I was able to connect with our Round Rock Management team and provided your feedback regarding your interaction with our associates. The gym is very well equipped. Music Schedule for Hometown Holiday. It feels like its all about the bottomline. The Lost City of the Kalahari is a historical mystery of exploration and archaeology dating to the end of the 19th century. We can't thank Xian and the staff enough. At the start of the 20th century, Farini's observation gave birth to a legend throughout South Africa. There are service gaps noted by other reviews that do need improvement. Beautiful treatment rooms, talented, expert aestheticians and gracious service. See you next time! We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. A city once grand and sublime, We also received your feedback from our Facebook page and we are looking to hear back from you at TXConnect@KalahariResorts. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. Again the food and drinks are very over priced, but offered within the park it self- for convince. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. Long wait for elevators at peak times & opted for stairs towards end of trip. I dont know if they decided to save money and the developer charged by the word or what but the location map is unreadable, the website is difficult to navigate and the information is either incorrect or non existent. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Its also blissfully quiet on our floor. Just didn't cut it for my family.Overall, great experience and I would go back again. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. Just bakery and tacos at the Starbucks- uh what?!? Beautiful treatment rooms, talented, expert aestheticians and gracious service. The toppings were $4.50 a topping! It must be asked for. In the century between 1850 and 1950, when most areas of France were losing population, Paris attracted migrants from all over the country, as well as a large number of immigrants. Yesterday half the slides were closed. The employees working the Porte Cochere need major improvements. I smiled and just dealt with it. ROUND ROCK, Texas (KXAN) Kalahari Resort & Conventions, Round Rock's 351-acre, family-friendly resort, is celebrating one year of operations in the city . Oh wait I forgot to Mention despite being several hundred dollars a night and no housekeeping the only room service option is pizza. Others attempted to explain the presence of this unknown civilization with comparisons to archaeological finds at Great Zimbabwe. My family and I are currently staying at this location. Because its not ok and you didnt have a wonderful time. If you want some sort of paper trail or invoice, you must ask for it. The attraction was closed for 2-3 hours to sanitize it. Seriously? I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. We are so grateful they took the extra time to look for the bear. She seemed confused at times and poorly trained to handle customers. Harassing guest to move their cars needs to stop. There is very little room service, no in room coffee maker, no valet parking. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. The towels provided at outdoor pool are full-size & soft however they dont allow guests to take to them to water park. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. LOTS OF WALKING! Just got back from Kalahari Round Rock. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Outdoor pools should be heated and open. Their ropes course is even bigger. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. No one wouldve noticed! Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. The indoor water park is fun despite itself. We bought the package deal and everyone got a pass. Everything was clean and well taken care of. (Open until 11pm.) This as a first impression with no formal greeting was very off putting. We had the 2 bedroom family suite. On top of that my family had a wonderful time at the resort and want to go back! And deafening. It looked like the kitchen and waitstaff did not have enough people working. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. No one seems to know what they are doing! First issue, the line to check in was INSANE. All the F&B outlets are just ehh. She laughs and eternal hold is now my home. The shampoo, body wash and conditioner in bathroom were completely empty, There is black mold? The modern city has spread from the island (the le de la Cit) and far beyond both banks of the Seine. They have considered all things from babies to teenagers. Just didn't cut it for my family.Overall, great experience and I would go back again. If youre smart, you will save your money and stay elsewhere.More. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. Water park had variety of slides for all thrill levels. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. If you have them at home, bring them. Phone Numbers. We cant hear all the kiddos running round above which is a win in our book. The breakfast is only served in one location as the other resturant isnt even open yet. He said sure she is 9 and barely over height no problem. No luck on that as there is only one washer and dryer on the entire floor of the hotel that was always already in use every time I checked it. 5. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. Staff didnt feel it important to post this anywhere. I callBack I just told you we closed at 10. Click. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Places are grossly overpriced. I apologize that we did not meet your expectation but also our own. The attraction was closed for 2-3 hours to sanitize it. The bed was made up with 2 top sheets in lieu of a duvet. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. You can start using the Waterpark then. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. Henderson, Nevada 1 Lost and Found Review of Kalahari Resorts & Conventions - Round Rock Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Harassing guest to move their cars needs to stop. Absolutely disgusting! Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. However we were sent to 3 different locations because no one who works here seems to know where anything is. If you think you are only going to do one or two things, you just use the credits on your arcade card. Places are grossly overpriced. Ask JennM1409 about Kalahari Resorts & Conventions - Round Rock, Ask 535kendrav about Kalahari Resorts & Conventions - Round Rock, Bad Spa & Restaurant Experiences, but the rest is great, Ask TSES about Kalahari Resorts & Conventions - Round Rock, Tastefully Themed and Upscale for Family Fun, Ask 285dmm about Kalahari Resorts & Conventions - Round Rock, Ask Dominguez020119 about Kalahari Resorts & Conventions - Round Rock, Ask FamilyofBears2013 about Kalahari Resorts & Conventions - Round Rock, Wingate by Wyndham Round Rock Hotel & Conference Center, We compared the lowest prices from 19 websites, La Quinta Inn & Suites by Wyndham Round Rock East, We compared the lowest prices from 14 websites, Microtel Inn & Suites by Wyndham Round Rock, We compared the lowest prices from 17 websites, We compared the lowest prices from 20 websites, We compared the lowest prices from 18 websites, La Quinta Inn & Suites by Wyndham Round Rock North. Who is monitoring guest coming and going? We cant hear all the kiddos running round above which is a win in our book. Or a $500 glass of wine? Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Kitsch, cheesy, cheap. What are we to do for breakfast??? And shapeless uncouth stones appear, Upon their arrival home, my son realized he lost/left his beloved bear at the resort. However, its cold, unfriendly. I would not pay for this again. Activities: Waterpark is the only feature that comes with your stay. Anywhere but Kalahari. Kalahari Resorts & Conventions - Round Rock: Wonderful hotel but MAJOR COVID issues - See 182 traveler reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. The service issues will eventually work themselves out. We are so grateful they took the extra time to look for the bear. 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